24/7 Claims Service Online or by Phone:

Our travel assistance provider is the only claims centre in Western Canada, offering 24/7 multilingual customer service.

Contact Claims at TuGo by email or online to start or manage your claim.

Need to speak to a travel claims specialist?

Call from Canada and the US 1-800-663-0339

Call from Mexico: 001-800-514-9976 or 01-800-681-8070

Call worldwide collect: 604-278-4108 

In the event of an emergency, this team will ensure you receive top-level medical treatment, guidance and support, as well as other travel services including visa/passport information or legal assistance, as needed.

To file a travel insurance claim:

  • Register the claim

  • Fill out and return the claims forms

  • Provide any additional documentation