24/7 Claims Service Online or by Phone:
Our travel assistance provider is the only claims centre in Western Canada, offering 24/7 multilingual customer service.
Need to speak to a travel claims specialist?
Call from Canada and the US 1-800-663-0339
Call from Mexico: 001-800-514-9976 or 01-800-681-8070
Call worldwide collect: 604-278-4108
In the event of an emergency, this team will ensure you receive top-level medical treatment, guidance and support, as well as other travel services including visa/passport information or legal assistance, as needed.
To file a travel insurance claim:
- Register the claim
- Fill out and return the claims forms
- Provide any additional documentation